Wasim Akhtar

IT Manager | SaaS Optimizer | Zero Trust Specialist

IT Operations Leader with over 10 years of experience in IT management and infrastructure integration, expert in zero-trust security and SaaS optimization. My key achievements include achieving a 99% IT system uptime across five major platforms and reducing operational costs by 25% through effective vendor management strategies. Seeking a Manager, IT Operations position at Detectify, where I bring my project management and IT security skills to support your mission of simplifying and enhancing internal IT processes and tools across the organization.

Experience

IT and Security Manager - DeepCure

Amsterdam, Netherlands | 03/2024 – 05/2025

  • Successfully led a team of four IT professionals, overseeing daily operations, setting performance goals, and providing mentorship to align with organizational objectives. Directed IT projects using agile and iterative methodologies, ensuring timely delivery and stakeholder satisfaction. Managed and optimized key IT systems such as Google Workspace, GCP, Box, Kandji, Mimecast, and Okta. Implemented strong security measures, including zero-trust architecture, conditional access in Okta, and least privilege principles through RBAC and ABAC. Developed disaster recovery plans to enhance resilience and minimize downtime. Integrated SaaS platforms with IT infrastructure, automating workflows using Okta Workflows and Zapier to drive operational efficiency. Explored AI tools to support innovation in IT integration. Ensured compliance with industry standards like SOC2 and ISO 27001, with ongoing development of compliance expertise. Strengthened identity and access management by integrating Okta with Mimecast. Monitored and reported IT service performance, driving continuous improvement through corrective actions. Built strong relationships with stakeholders to align IT strategies with business goals. Negotiated vendor contracts with providers like Okta and Mimecast, reducing IT spend by 15%. Effectively managed IT budgets and streamlined vendor management with a centralized tracking system, reducing procurement delays and enhancing efficiency.
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IT Specialist - Lemonade

Amsterdam, Netherlands | 04/2023 – 03/2024

  • Led and mentored a remote IT team of three across Europe, aligning operations with business goals and acting as the single point of contact for IT and AV-related issues across EMEA. Successfully reduced IT spend by 15% through strategic software and hardware procurement. Directed IT operations using Atlassian/Jira, Slack, and automation tools to optimize ticketing systems and service delivery. Developed and exceeded IT SLAs while maintaining an up-to-date inventory of all IT assets. Built security automation workflows using Workato recipes and implemented key automation features via Okta Workflows and Workato to reduce manual effort and human error. Streamlined onboarding/offboarding by integrating Okta with HRIS for automated identity and access management. Rolled out advanced Okta features such as FastPass, Zero Trust, and JIT access for secure workflows. Managed enterprise applications including Jamf, Azure, Google Workspace, Okta, and Slack. Conducted IAM best practices sessions, developed system documentation, and created scripts to automate routine IT tasks. Supported cross-team collaboration using RESTful services for seamless integration and workflow efficiency.
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IT Engineer - Yext

London, United Kingdom | 03/2021 – 03/2023

  • Successfully transitioned from Okta Classic to Okta Identity Engine, implementing MFA, SSO policies, and FastPass for secure, passwordless access. Managed IAM across Okta, Google Workspace, GCP, and Azure using RBAC and ABAC models, while deploying SailPoint for quarterly user access reviews (UAR) and compliance audits. Ensured adherence to SOC2 and ISO 27001 standards during internal and external audits. Led automation initiatives to streamline operations in a startup environment, including the development of tools and Slack webhooks for custom notifications. Designed and optimized scalable IT systems using systems engineering principles. Executed SAML Org2Org integrations and administered Azure for IAM, Office 365 integration, and Microsoft license management to enhance access control and cost efficiency. Managed Windows device provisioning via Microsoft Intune and Autopilot, streamlining endpoint deployments. Directed cross-functional teams in systems integration projects and created standardized SOPs for seamless onboarding of new systems and change management.
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Service Desk Analyst - Qualcomm

Hyderabad, India | 05/2019 – 03/2021

  • Led the transition of the IT Helpdesk while ensuring timely and effective incident response and user support. Managed user lifecycle through Azure and resolved issues related to Okta and DUO verification. Provided hands-on hardware support including RAM, HDD, and SSD installations, and configured Mac and Windows devices via Intune Company Portal. Prioritized and communicated high-priority incidents, monitored service desk tickets, and responded efficiently to user requests. Conducted IT onboarding sessions to enhance new hire experience and mentored newly onboarded employees for smooth integration into IT operations.
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Senior Process Specialist - Synchrony

Hyderabad, India | 02/2015 – 10/2018

  • Took full ownership of incoming Service Desk calls, proactively managing incident resolution and service restoration efforts. Led investigations into service outages, assessing business impact, identifying root causes, and coordinating resolution through meetings and conference calls. Created comprehensive technical and end-user documentation and actively collaborated with the knowledge base team to enhance internal knowledge resources.
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Skills

OktaJamfKandjiPythonZapier Google WorkspaceAzureWorkatoGCPSlack
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Projects

Okta Developer Console

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Personal GitHub Repositories

View Repos
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Certifications

  • Okta Administrator - Okta
  • ITIL V4 - Service Management - PeopleCert
  • Agile Project Management - Atlassian University
  • IT Leadership Professional - ServiceNow
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Education

Bachelor of Commerce (Business Administration)

Calorx Teachers University | 04/2013 – 06/2016 | Guajrat, India

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Languages

  • English: Proficient
  • Dutch: Beginner
  • Hindi: Native
  • Bengali: Native
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Contact

Email: sanswasim@ive.com

LinkedIn: LinkedIn Profile

Location: Amsterdam, Netherlands