IT and Security Manager - DeepCure

Amsterdam, Netherlands | 03/2024 – 05/2025

• Led a team of four IT professionals and directed projects using agile methodologies.
• Directed IT projects using agile methodologies and iterative development practices, ensuring timely delivery and stakeholder satisfaction.
• Managed the administration and continuous optimization of critical IT systems, including Google Workspace, Google Cloud Platform, Box, Kandji, Mimecast, and OKTA.
• Configured OKTA Conditional Access to enhance authentication security.
• Enforced least privilege principles in OKTA RBAC and ABAC, implementing conditional access controls.
• Ensured IT systems complied with industry standards (SOC2, ISO 27001), with a growing understanding of applying compliance expertise.
• Integrated IAM (OKTA) with Mimecast for enhanced monitoring.
• Measured and reported on IT service performance, identifying opportunities for improvements, and implementing corrective actions.
• Built strong relationships with key stakeholders to align IT initiatives with business requirements, ensuring strategic IT contributions to organizational success.
• Negotiated vendor contracts with SaaS providers like Okta and Mimecast, optimizing IT budgets by 15% while ensuring service reliability.
• Administered IT budgets, consistently optimizing spending, and ensuring efficient use of resources.
• Streamlined vendor management processes by implementing a centralized tracking system, reducing procurement delays.

IT Specialist - Lemonade

Amsterdam, Netherlands | 04/2023 – 03/2024

• Reduced IT spend by 15% by strategically managing EMEA software and hardware procurement.
• Served as the single point of contact for IT and AV setup related issues across EMEA.
• Built security automation workflows using Workato recipes.
• Developed, implemented, and exceeded IT service level agreements (SLAs).
• Rolled out new OKTA features, including FastPass and Zero Trust security.
• Collaborated on projects using RESTful services for cross-team integrations.
• Implemented automation via OKTA Workflow or Workato to streamline processes and reduce human errors.
• Implemented JIT access via OKTA for secure workflows.
• Rolled out new OKTA features, including FastPass and Zero Trust security.
• Collaborated on projects using RESTful services for cross-team integrations.
• Implemented automation via OKTA Workflow or Workato to streamline processes and reduce human errors.
• Implemented JIT access via OKTA for secure workflows.
• Rolled out new OKTA features, including FastPass and Zero Trust security.
• Collaborated on projects using RESTful services for cross-team integrations.
• Implemented automation via OKTA Workflow or Workato to streamline processes and reduce human errors.
• Implemented JIT access via OKTA for secure workflows.
• Rolled out new OKTA features, including FastPass and Zero Trust security.
• Collaborated on projects using RESTful services for cross-team integrations.
• Implemented automation via OKTA Workflow or Workato to streamline processes and reduce human errors.
• Implemented JIT access via OKTA for secure workflows.
• Managed enterprise applications (Jamf, Azure, Google Workspace, OKTA, Slack) across the organization.
• Conducted IAM best practice sessions for staff.
• Streamlined employee onboarding and offboarding processes by integrating OKTA with HRIS systems, automating identity provisioning and access management for seamless lifecycle transitions.
• Oversaw the development and maintenance of system documentation and user guides.

IT Engineer - Yext

London, United Kingdom | 03/2021 – 03/2023

• Transitioned from the OKTA Classic tenant to the OKTA Identity Engine.
• Deployed MFA, policies, and SSO policies..
• Maintained SaaS business applications in a startup environment.
• Led the development of automation tools to streamline operations and increase efficiency.
• Utilized structured approaches to design and optimize IT systems, incorporating systems engineering principles to ensure scalability and reliability.
• Managed Identity and Access Management (RBAC and ABAC) for OKTA, Google Workspace, and Google Cloud Platform (GCP) organizations.
• Developed IAM-based methodologies to review, design, and/or implement products and services Using SailPoint for quarterly UAR, along with external and internal auditing.
• Implemented OKTA FastPass for passwordless sign-in and MFA.
• Executed SAML Organization to Organization integration.
• Administered Azure for Identity and Access Management (IAM), Office 365 (O365) integration, and Microsoft product license management, optimizing user access and cost efficiency.
• Managed Microsoft Intune for Windows device management, configuring Autopilot for automated device provisioning and streamlining endpoint deployment.
• Created Slack webhook for custom Slack bots or custom app notifications.
• Ensured compliance with SOC2, ISO 27001 during audits and UAR.
• Led cross-functional teams in systems integration projects.
• Designed Standard Operating Procedure (SOP) for integration of new systems and software, streamlining change management through consistent task replication.

Service Desk Analyst - Qualcomm

Hyderabad, India | 05/2019 – 03/2021

• Led the IT Helpdesk Transition.
• Managed user life-cycle through Azure and on-prem Active Directory.
• Supported OKTA verification and DUO-related issues.
• Installed RAM, HDD, or SSD.
• Identified and prioritized situations requiring urgent attention.
• Communicated and notified for high-priority incidents.
• Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
• Assisted and mentored newly hired employees.
• Configured and managed Mac and Windows PCs through the Intune Company Portal.
• Conducted IT Onboarding sessions for new hires for a better onboarding experience.

Senior Process Specialist - Synchrony

Hyderabad, India | 02/2015 – 10/2018

• Assumed ownership of all the calls coming into the Service Desk.
• Proactively drove resolution, and facilitated the restoration of service to the production environment.
• Investigated the impact on users and businesses, the cause of the outage; orchestrated any conference calls, meetings, etc.
• Facilitated the investigation, and the subsequent restoration of service.
• Created technical and functional/end-user operational documentation for the IT system/application.
• Collaborated with the knowledge base team and contributed to the improvement of internal knowledge base articles.

Senior Process Specialist - OnProcess Technology

Hyderabad, India | 07/2013 – 07/2014

• Providing L1 support to ITG (Comcast sub-contractor) for the U.S. through calls, chat, and email.
• Provisioning routers, checking signals through CSG, and providing technical help to customers if any tickets are raised regarding the ISP.
• Assistance for multi-factor authentication, including biometrics, two-step verification, and a USB device or mobile phone.
• Helping employees with application installation, access, and technical support.
• Helping employees with access requests, with support central forms.
• Provide technical assistance and end-user troubleshooting.