The Captain's Log
Every voyage charted. Every battle fought. Every fleet commanded.
Current Watch
Amsterdam, Netherlands
IT & Security Manager — DeepCure
- Led a crew of four IT professionals, directing voyages using agile methodologies and iterative practices.
- Commanded administration and optimization of the SaaS fleet: Google Workspace, GCP, Box, Kandji, Mimecast, and Okta.
- Configured Okta Conditional Access to fortify authentication across all vessels.
- Enforced least-privilege in Okta RBAC and ABAC with iron-clad conditional access controls.
- Kept the fleet compliant with SOC2 and ISO 27001 — no auditor left the ship unsatisfied.
- Integrated IAM (Okta) with Mimecast for enhanced threat monitoring.
- Measured and reported IT service performance; identified weak planks and replaced them.
- Built strong alliances with key stakeholders, aligning IT initiatives with the ship's mission.
- Negotiated contracts with SaaS corsairs like Okta and Mimecast, cutting IT budget by 15% without sacrificing reliability.
- Administered the ship's treasury (IT budgets) with precision, ensuring no doubloon was wasted.
- Streamlined vendor management with a centralized tracking system, reducing procurement delays.
Amsterdam, Netherlands
IT Specialist — Lemonade
- Cut IT spend by 15% through strategic EMEA software and hardware procurement.
- Served as the sole navigator for IT and AV matters across EMEA.
- Built security automation workflows using Workato recipes.
- Developed, implemented, and exceeded IT service level agreements.
- Rolled out Okta FastPass and Zero Trust security across the fleet.
- Collaborated on RESTful service integrations for cross-fleet operations.
- Automated workflows via Okta Workflows and Workato, eliminating human error from repetitive voyages.
- Implemented JIT access via Okta for secure, time-limited boarding.
- Managed the enterprise fleet: Jamf, Azure, Google Workspace, Okta, Slack.
- Conducted IAM best-practice sessions — training the crew in the ways of identity.
- Streamlined onboarding and offboarding by integrating Okta with HRIS, automating the crew lifecycle.
- Oversaw the ship's documentation library and user guides.
London, United Kingdom
IT Engineer — Yext
- Navigated the migration from Okta Classic to the Okta Identity Engine — a treacherous but successful crossing.
- Deployed MFA, authentication policies, and SSO across the fleet.
- Maintained SaaS applications in a fast-moving startup environment.
- Led the development of automation tools to increase operational efficiency.
- Designed and optimized IT systems using systems engineering principles for scalability and reliability.
- Managed IAM (RBAC and ABAC) for Okta, Google Workspace, and GCP.
- Implemented SailPoint for quarterly UAR alongside internal and external audits.
- Deployed Okta FastPass for passwordless sign-in and MFA.
- Executed SAML Organization-to-Organization integration.
- Administered Azure for IAM, O365 integration, and license management.
- Managed Microsoft Intune and Autopilot for Windows device provisioning.
- Built Slack webhooks for custom bot notifications.
- Ensured full compliance with SOC2 and ISO 27001 during audits.
- Led cross-functional crews in systems integration projects.
- Designed SOPs for new systems integration, standardizing change management.
Hyderabad, India
Service Desk Analyst — Qualcomm
- Led the IT Helpdesk Transition — charted new waters for the crew.
- Managed user lifecycle through Azure AD and on-prem Active Directory.
- Supported Okta verification and DUO MFA troubleshooting.
- Upgraded ship hardware: RAM, HDD, SSD installations.
- Identified and prioritized urgent situations before they became storms.
- Communicated high-priority incidents to the right hands on deck.
- Monitored and responded to the service desk ticketing system with speed and precision.
- Mentored newly recruited crew members.
- Configured Mac and Windows devices via Intune Company Portal.
- Conducted IT Onboarding sessions for new hires.
Hyderabad, India
Senior Process Specialist — Synchrony
- Took full ownership of all incoming Service Desk voyages.
- Proactively drove resolution and restored service to production waters.
- Investigated outage impact, root cause, and orchestrated all-hands responses.
- Facilitated investigation and subsequent restoration of service.
- Created technical and end-user documentation for IT systems.
- Contributed to the knowledge base — keeping the crew's charts up to date.
Kolkata, India
Senior Process Specialist — OnProcess Technology
- Provided L1 support to ITG (Comcast sub-contractor) for the U.S. via calls, chat, and email.
- Provisioned routers, verified signals through CSG, and resolved ISP-related tickets.
- Assisted with multi-factor authentication including biometrics and two-step verification.
- Helped crew members with application installation, access, and technical support.
- Processed access requests via support central forms.
- Delivered end-user troubleshooting and technical assistance.